Terms of Service

These Terms of Service ("Terms") govern your access to and use of ClaraOP, including the ClaraOP website, application, integrations and related services (collectively, the "Service").

By creating an account, connecting an integration or otherwise using the Service, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the Service.

ClaraOP is an operations platform for creators, talent managers and agencies.

In these Terms, "ClaraOP", "we", "us" and "our" refer to the operator of the ClaraOP Service.

ClaraOP is currently operated under the ClaraOP name. If the Service is transferred to or operated by a formally registered legal entity in the future, these Terms may be updated to identify that entity.

Questions about these Terms may be sent to: support@claraop.com

You must be at least 18 years old and legally capable of entering into a binding agreement to use ClaraOP.

You must provide accurate and complete information when creating and maintaining your account.

You are responsible for:

• maintaining the security of your login credentials;
• activity performed through your account;
• ensuring that people you authorize to use ClaraOP have appropriate permissions; and
• notifying us if you believe your account has been compromised.

If you create or administer an account on behalf of an agency, company or other organisation, you represent that you have authority to act on behalf of that organisation.

Where you use ClaraOP on behalf of an organisation, references to "you" may include both you and that organisation as applicable.

Connecting Gmail to ClaraOP is optional.

If you choose to connect Gmail, ClaraOP requests read-only Gmail access for the purpose of identifying potential brand opportunities and campaign communications and converting relevant information into structured ClaraOP records.

ClaraOP does not request permission to send, modify or delete your Gmail messages.

ClaraOP uses search and filtering criteria to identify messages that may relate to brand opportunities or campaigns. Where required, relevant message content is temporarily processed to determine whether the message is relevant and to extract structured information.

Raw Gmail message bodies and Gmail snippets are not persisted in ClaraOP's application database after processing.

ClaraOP may retain information required to provide the Service, including:

• Gmail message and thread identifiers;
• sender information;
• message subject;
• message date;
• campaign information extracted from relevant messages; and
• information required to prevent duplicate processing.

Relevant message content may pass through ClaraOP's hosting and AI-processing infrastructure, including services provided by Emergent and Anthropic, solely for the purpose of providing the requested classification and extraction functionality.

ClaraOP does not use Google Workspace API data for advertising or to develop, improve or train generalized or non-personalized AI or machine-learning models.

You may disconnect Gmail at any time using ClaraOP's Gmail integration controls. When you disconnect Gmail, ClaraOP revokes the applicable Google authorization, removes stored authorization credentials and stops future Gmail access through that connection.

ClaraOP's use of Google user data is further described in our Privacy Policy and is intended to comply with the Google API Services User Data Policy, including the Limited Use requirements.

You may use ClaraOP only for lawful business and operational purposes.

You must not use the Service to:

• violate applicable laws or regulations;
• infringe intellectual-property, privacy, publicity or other third-party rights;
• create fraudulent invoices, payment records or proof-of-delivery documents;
• impersonate another creator, agency, brand or person;
• knowingly provide false financial, tax, identity or business information;
• use ClaraOP in connection with fraud, money laundering, sanctions evasion or unlawful financial activity;
• gain unauthorized access to another user's account or information;
• bypass subscription limits, access controls, rate limits or security measures;
• introduce malware, malicious code or other harmful technology;
• interfere with or disrupt the operation of the Service;
• use automated systems to access the Service in a manner that imposes unreasonable load on ClaraOP;
• probe, scan or test ClaraOP for security vulnerabilities without prior authorization; or
• use information obtained through ClaraOP for a purpose that would violate these Terms or applicable law.

We may suspend or restrict access where we reasonably believe the Service is being used in breach of these requirements.

ClaraOP may offer free, trial and paid plans.

The features, usage limits, prices and billing frequency applicable to a plan are those presented to you when you subscribe or on the applicable ClaraOP pricing page.

Unless otherwise stated, paid subscriptions renew automatically at the end of each billing period until cancelled.

You authorize ClaraOP and its payment providers to charge applicable subscription fees and taxes using your selected payment method.

Where a free trial is offered, eligibility may be limited to one trial per person or organisation. We may cancel a trial where we reasonably believe the trial system is being abused.

Except where required by law or expressly stated otherwise, subscription fees already paid are non-refundable.

Cancelling a paid subscription normally prevents future renewal. Access to paid features may continue until the end of the period already paid for unless your account is terminated for breach of these Terms.

ClaraOP may help users prepare invoices, payment information, payout instructions and bank-ready payment files.

Unless explicitly stated otherwise, ClaraOP does not hold customer funds, operate bank accounts on your behalf or execute bank transfers.

Where ClaraOP generates files such as CSV, ABA, pain.001 or other payment instructions, you are responsible for reviewing the information before submitting it to your bank or payment provider.

You are responsible for ensuring that payments, invoices, tax information and payout instructions are accurate and comply with applicable laws and contractual obligations.

You retain your rights in information and content that you provide to ClaraOP.

This may include campaign records, creator information, invoices, deliverables, uploaded files and other business information.

You grant ClaraOP a limited, non-exclusive, worldwide licence to host, store, process, transmit and display that information only as reasonably necessary to:

• provide the Service;
• maintain and secure the Service;
• provide functionality you request;
• comply with applicable legal obligations; and
• enforce these Terms.

This licence ends when the relevant information is deleted or your account is terminated, except to the limited extent that information must or may lawfully be retained for accounting, tax, fraud-prevention, security, dispute-resolution or other legal purposes.

You represent that you have the necessary rights and permissions to provide information to ClaraOP and allow it to be processed as described in these Terms and the Privacy Policy.

The ClaraOP software, platform design, branding, documentation, workflows, templates, software code and other ClaraOP-created materials are owned by ClaraOP or its licensors.

These Terms do not transfer ownership of ClaraOP intellectual property to you.

Subject to these Terms, ClaraOP grants you a limited, revocable, non-exclusive and non-transferable right to access and use the Service for your internal business or professional purposes.

You may not copy, resell, reverse engineer, redistribute or commercially exploit ClaraOP or its underlying technology except where permitted by law or expressly authorized by us.

ClaraOP uses artificial intelligence and automated processing for certain features, including classifying potential brand-deal emails and extracting campaign information.

AI-generated or AI-extracted information may be incomplete or incorrect.

You are responsible for reviewing important information before relying on it, particularly information relating to:

• campaign values;
• deliverables;
• deadlines;
• invoices;
• bank or payment details;
• tax information; and
• contractual commitments.

ClaraOP may provide review workflows intended to help users verify AI-extracted information, but those workflows do not eliminate the possibility of error.

You should not rely solely on AI-generated output where an error could create a significant financial, contractual or legal consequence.

ClaraOP relies on third-party services to provide portions of the Service.

These may include providers of:

• Google account and Gmail integrations;
• cloud hosting and application infrastructure;
• AI processing;
• transactional email delivery;
• analytics on public ClaraOP pages;
• payment processing; and
• other technical services.

Current providers may include Google, Emergent, Anthropic and Resend.

Your use of third-party services may also be subject to the terms and policies of those providers.

ClaraOP is not responsible for outages, changes or failures caused solely by third-party services outside ClaraOP's reasonable control.

Where third-party processors handle personal information on ClaraOP's behalf, their processing is subject to the arrangements and limitations described in our Privacy Policy.

ClaraOP uses technical and organizational measures intended to protect user information and the Service.

You acknowledge that no internet-based service can guarantee complete security.

You are responsible for using appropriate security practices when accessing ClaraOP, including protecting account credentials and restricting access to authorized personnel.

If you become aware of a suspected security issue affecting ClaraOP, contact us promptly at support@claraop.com.

You must not publicly disclose or exploit a security vulnerability before giving ClaraOP a reasonable opportunity to investigate and remediate it.

You may stop using ClaraOP at any time.

You may delete your account through the account-deletion controls available in the Service.

Once account deletion is confirmed, it is permanent.

ClaraOP removes associated personal and Gmail-derived information in accordance with the Privacy Policy, except for information that may need to be retained for legal, tax, accounting, security, fraud-prevention or similar lawful purposes.

Where an agency contains multiple administrators or users, deletion of one user's account does not necessarily delete the entire agency account.

We may suspend, limit or terminate your access if:

• you materially breach these Terms;
• subscription fees remain unpaid;
• we reasonably suspect fraud, abuse or unlawful activity;
• your use creates a security risk to ClaraOP or other users;
• continued provision of the Service would violate applicable law; or
• we discontinue the Service.

Where reasonably practicable, we will provide notice before terminating an account unless immediate action is necessary for legal, fraud-prevention or security reasons.

We may update, modify, add or remove features from ClaraOP from time to time.

We may also perform maintenance or temporarily restrict access to the Service.

We do not guarantee that every feature will remain available indefinitely.

Where a change materially reduces functionality of a paid Service, we will take reasonable steps to provide notice where appropriate.

To the extent permitted by law, ClaraOP is provided on an "as is" and "as available" basis.

We do not guarantee that:

• ClaraOP will always be uninterrupted or error-free;
• all emails will be correctly detected;
• AI processing will always be accurate;
• campaign information will always be extracted correctly;
• third-party services will always remain available; or
• ClaraOP will meet every particular business requirement.

You remain responsible for reviewing and approving material business, contractual, financial and payment information.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right, liability or remedy that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, ClaraOP will not be liable for indirect, incidental, special, exemplary, punitive or consequential losses, including loss of profits, revenue, goodwill, business opportunity or anticipated savings, arising from use of the Service.

To the extent permitted by law, ClaraOP's total aggregate liability arising from or relating to the Service or these Terms will not exceed the greater of:

(a) the amount you paid to ClaraOP during the 12 months immediately preceding the event giving rise to the claim; or

(b) USD 100.

These limitations do not apply where liability cannot lawfully be excluded or limited.

Nothing in this section limits liability for fraud, wilful misconduct or any liability that applicable law prohibits us from limiting.

To the extent permitted by applicable law, you agree to indemnify ClaraOP against third-party claims, liabilities, damages and reasonable costs arising from:

• content or information you provide through the Service;
• your unlawful use of the Service;
• your material breach of these Terms; or
• your infringement of a third party's rights.

This obligation does not apply to the extent that a claim arises from ClaraOP's own unlawful conduct, negligence or breach of these Terms.

These Terms are governed by the laws applicable to the place in which the operator of ClaraOP is principally established, except where mandatory consumer-protection or other applicable laws require otherwise.

Before commencing formal legal proceedings, you and ClaraOP agree to make reasonable efforts to resolve any dispute informally.

You may contact us at support@claraop.com with details of the dispute.

Nothing in this section prevents either party from seeking urgent injunctive or protective relief where appropriate.

We may update these Terms from time to time.

Where a change materially affects your rights or obligations, we will provide reasonable notice, which may include notice within the Service or by email.

The updated Terms will identify the date on which they became effective.

Continued use of the Service after updated Terms take effect constitutes acceptance of those Terms to the extent permitted by law.

If you do not agree to a material change, you may stop using ClaraOP and close your account.

Our Privacy Policy explains how ClaraOP collects, uses, stores and shares personal information and Google user data.

If these Terms and the Privacy Policy address the same privacy or data-handling issue, the Privacy Policy provides the more detailed explanation of ClaraOP's data practices.

The Privacy Policy is available at: claraop.com/privacy

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

You may not transfer your rights under these Terms without our consent, except where applicable law provides otherwise.

ClaraOP may assign these Terms as part of a merger, acquisition, corporate restructuring or transfer of the Service, subject to applicable law and the data protections described in the Privacy Policy.

These Terms, together with the Privacy Policy and any applicable plan or order terms, constitute the agreement between you and ClaraOP relating to the Service.

For questions about these Terms, billing, account issues or legal notices, contact:

ClaraOP

Email: support@claraop.com

Website: claraop.com